We aim to process all orders within 1 Business day.

Delivery to us/canada/europe takes 4-9 Business days from the shipment day depending on your location.

*FOR THE MIDDLE EAST & AFRICA SHIPPING TIME IS 7-19 WORKING DAYS .

1. Warranty Coverage

This warranty covers defects in material or workmanship under normal residential use for a period of 12 months from the date of purchase.

During the warranty period, PawPro will, at its discretion:

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  Repair the product at no cost using new or refurbished parts, or
  
• 
  Replace the product with a new or equivalent model if repair is not possible.
  

2. What is Covered

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  Motor and electronic components
  
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  Frame and structural parts
  
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  Manufacturing defects that affect safe use
  

3. What is Not Covered

This warranty does not cover:

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  Damage caused by misuse, abuse, accidents, or neglect
  
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  Improper assembly or failure to follow operating instructions
  
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  Normal wear and tear (including running belt wear, scratches, or cosmetic damage)
  
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  Use in commercial settings (this warranty is for home use only)
  
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  Unauthorized modifications or repairs by non-approved technicians
  

4. Warranty Claim Process

To file a warranty claim:

1. 
   Contact PawPro Customer Service at [Insert Email/Phone].
   
2. 
   Provide proof of purchase (order number, receipt, or invoice).
   
3. 
   Describe the issue and provide photos/videos if requested.
   

Our team will review the claim and provide instructions for repair, replacement, or return.

5. Limitations

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  This warranty is non-transferable and applies only to the original purchaser.
  
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  PawPro is not responsible for incidental or consequential damages.
  
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  Some jurisdictions do not allow limitations on implied warranties or incidental damages, so these exclusions may not apply to you.
  

6. Customer Assurance

Your pet’s health and safety are our priority. PawPro Treadmills are designed for years of dependable use, and we are committed to keeping tails wagging and paws running.

All purchases are protected by our 14 days money-back guarantee, which means that if for any reason, you don't like the product, you will have full 14 days to return it and get your money back.